Ok, so your washer will not agitate or spin but you can hear the motor is running. There is a good chance that the motor coupler on your washer has broken. The motor coupler is used on Whirlpool made direct drive washers and it serves as a replacement for the washer belt. This is a common repair for Kenmore, Whirlpool, Roper and KitchenAid direct drive washers.
First, unplug the washer before you begin any repair. Next, you will have to remove the console but there are several ways to do this depending on your model. The most common is to remove the end caps from each side of the console. Firmly pull forward at the top of the end cap until it snaps free. You will then see one screw on each side of the console that will need to be removed. Pull forward and flip up the whole console gently and let it rest backwards. Next, unplug the lid switch connector harness. There are two cabinet top clips on each side that need to be removed next. You will need to use a flathead screwdriver and leverage to make this easier. Pry forward on the top clips to snap out and remember the position of these clips for reassembly. Now with the clips removed lift the washer lid, reach in and pull the whole cabinet forward and set it out of the way.
KitchenAid
The pump is held to the motor by two retainer clips. Using the screwdriver, pry these clips free from the pump and remove the pump from the motor positioning it to the left and out of the way. You do not need to remove the pump from the hoses. Next, remove the motor wiring harness. Using a 1/4" nut driver, remove the screws from the two retainer clips that secure the motor to the gear case bracket. Again, use the screwdriver to remove the two motor retainer clips. Pull the motor free and you will see parts of the motor coupler attached to the motor and the gear case.
Install the new motor coupler gently using a rubber mallet and the nut driver. One of the plastic pieces of the motor coupler will go on the motor and the other to the gear case. Then attach the rubber center piece to the gear case coupler and you are ready for reassembly.
Begin reassembly by first installing the lower motor retaining clip. Next, you will have to align the motors plastic coupler piece to the gear cases rubber piece as they will fit together. This may take several tries before you are able to get them to fit together because this is very tight. Once you have the motor in place, snap in the lower motor retainer clip and then the upper motor retainer clip to secure the motor in place. Reattach the pump and its two clips. Finally the motor harness can be reconnected.
When reinstalling the cabinet, remember the front bottom of the cabinet slides under the washer frame first, and then the rest of the cabinet is gently set backwards. The sides of the cabinet also need to lock into tabs on the washer frame so it may take several tries to get this positioned correctly. Reinsert the top cabinet clips by placing the end into the hole first and firmly pushing down on the front of the clip. Finally, connect the lid switch wiring harness, pull the console forward and screw down.
At last, you have finished replacing the motor coupler on your direct drive clothes washer. Now select a spin cycle to make sure it spins OK before you begin a regular cycle.
How to Replace the Motor Coupler on Your Clothes Washer Made by Whirlpool, Kenmore and KitchenAid